Our experience as an outsourced service provider has taught us that clients have varying needs. What works for one need not necessarily work for another. So, while some companies require support 24/7, some might require only during the day or night. It is this understanding that has enabled us to work out different plans for different businesses. Hence TroubleLine's Shared Support Plans give our clients the discretion to choose our services on a shared basis.
Plan Features
Level 2
Level 1
Tech Level
Number of Tickets
Unlimited
Unlimited
Number of Servers
Up to 15
Up to 15
Control Panel admin
Number of Domains Per Server
Unlimited
Unlimited
Average Response Time
1 hour
1 hour
Average Resolution Time
4 hours
3 hours
Dedicated Tech?
Server Monitoring Type
Reactive
Reactive
Support Through Helpdesk/Email
