When it comes to support and its plans, there might be few plans for the customers to choose from. To facilitate those customers who opt for a Level 2 support or an Intermediate Tech, we have our indermediate techs who are computer graduates, well trained and has over 2+ years of experience in handling Linux/Windows Servers.

They perform important tasks like basic server administration and the tasks as listed below.
Tasks in general they do:

• Software Installations
• Third party software installations
• Trouble shooting
• Maintaining Backups
• 24/7/365 Server Monitoring
• Maintaining Local Backups
• Pro-active Support
• Control panel upgrade
• Control Panel installation and configuration
• Installing Spam Controller using Control Panel
• Installing Anti-Viruses using Control Panel

Tasks concerning with Linux OS they do:

• Installation of Linux daemons
• Mail server and Apache handling
• Firewall installations
• Updating firewall rules

Tasks concerning with Windows OS they do:

• Installing Windows services
• Mail enable Management
• IIS management
• F-PROT installation
• Php/perl installation
• ASP & .NET Installations
• CDONTS/ASP mail and other mail components
• Windows system software upgrades
• Control Panel Administration

Server Security tasks and Security tasks of an Intermediate tech include Firewall installations and updating firewall rules. They are also capable of installing security tools like APF, BFD for the compatible servers and running frequent updates required for operating system.

Soft skills:

They are meticulous in handling the customers, whether it is a live chat or any sort of technical concern, its their pleasure in assisting them with the right solution